Planning your Hostaway setup

A good setup starts with clear property information and account ownership. Happy Hideouts checks your existing channels and proposed scope before onboarding.

Prepare before connecting

• List the properties and channels you want to manage.
• Collect current booking rules, cleaning fees and cancellation policies.
• Confirm the authorised account owner and payout arrangements.
• Prepare arrival instructions, checkout information and cleaner contacts.

Agree the workflow

Decide who maintains prices, reviews exceptions, answers personal guest questions and handles urgent on-site problems. Use appropriate account access instead of sharing passwords in an enquiry form.

Review the guest experience

After configuration, check availability, total prices, minimum stays and message timing against your intended settings. Confirm cleaner access and explain how the owner can review bookings. Integration requirements vary, so confirm the details for your actual channels during onboarding.